At DMC, our commitment to exceptional client support goes beyond promises—we deliver measurable results. While many managed service providers (MSPs) may tolerate delays or offer minimal engagement, we take pride in consistently exceeding our contractual response time guarantees. During business hours, our goal is to respond to every support ticket within moments of receipt. After hours, we remain as responsive as possible to ensure continuity and peace of mind.
Unlike traditional MSPs that impose strict hardware and software requirements to streamline technician training, DMC embraces flexibility. We offer recommendations based on best practices—such as using Windows Pro for drive encryption—but we don’t mandate proprietary hardware or purchasing through us. Our philosophy is simple: you choose what works best for your business, provided it doesn’t compromise our ability to support you effectively.
We do not outsource support. Every interaction is handled by our in-house staff, ensuring consistency, accountability, and a high level of service.
We also differentiate ourselves through our pricing model, which we refer to as MMSP—Mostly Managed Service Provider. Recognizing that many small businesses (typically 5–25 employees) cannot absorb the high costs of bundled software and onsite services, we’ve designed a model that keeps monthly rates low. Onsite visits, though rarely needed, are billed at half our standard hourly rate, ensuring affordability without sacrificing access to hands-on support. Being local to Northern California—especially the North Bay—enables us to provide rapid onsite assistance when necessary.
Finally, we maintain a vendor-neutral stance. We’ll always share our professional recommendations, but the final decision rests with you. Our role is to empower your business with reliable, responsive, and flexible IT support—on your terms.
~ David Mercer, Founder