Support Plans

Do you ever wish you had a trusted resource to call or email when a technical question or issue arises? Someone readily available when your network or computer experiences a disruption?

Now you can—with our cost-effective and reliable support solutions.

By enrolling in a support contract, you gain access to:

• Phone, Email and App based support
• Remote troubleshooting and assistance
• Discounted labor rates for on-site visits when required
• Timely alerts about emerging security threats (e.g., viruses or phishing emails)
• Complimentary consultations for upcoming IT projects
• Technicians familiar with your systems and needs – we do not outsource our support
• Advocacy and support when dealing with defective hardware or software
• Near real-time System Monitoring
• Access to preferred pricing from our trusted supplier, Carbon Systems, as well as:
  • Refurbished computers from Lenovo, Dell, and others
  • Next business day replacement and accidental damage warranties
  • Three-year next business day warranty options
• Optional cloud-based full system backup (image-based), with no on-site hardware required

If a full-time IT staff member isn’t feasible for your organization, this service offers a practical and affordable alternative—providing expert support without the overhead.

We’re proud to share that our support clients consistently rate us above 97% satisfaction in ticket interactions, and we routinely exceed our published response times.

Pricing and package information:

Basic Support Plan Overview

Our Basic Plan is designed to provide reliable, base level proactive IT support at a predictable monthly rate:

✅ Included Services

• Remote Support: Covered under a fair use model—approximately 1 hour per computer per month. Significant deviations may affect the base rate.
• Onsite Visits: When needed or requested, at $100/hour.
• System Maintenance: Management of passwords, licenses, network configurations, and other essential settings.
• Automated Software Updates: Operating system, Adobe, Microsoft Office, and other applications updated as needed.
• Hardware Monitoring: Remote software installed on all covered devices for fast, unattended issue resolution.
• Next-Gen AI Malware & Virus Protection: Advanced threat detection and prevention.
• Network Equipment Support: Full coverage for routers, switches, and other network hardware.
• DMC System Monitoring: We proactively detect issues—even before you notice them.
• Monthly Hardware Aging Reports: Stay informed about the health and lifecycle of your equipment.

⏱ Response Times

• Initial Response Window: Within 4 business hours.
• Work Commencement: Within 24 hours of issue report.

💲 Pricing

• Workstations: $75/month per device
• Servers: $130/month per device
• Mobile Devices: Optional security coverage at $5/month per device
  (Recommended due to increasing threats targeting mobile platforms)