Support Plans

Do you ever wish you had a trusted IT partner you could call or email when questions come up—or when something suddenly isn’t working? Someone who’s readily available when your network or computer goes down, and just as available when you need help thinking through your next move?

DMC is here for both. We help with the urgent “something’s broken—help” moments, and we also guide you through the bigger decisions—like choosing the right point‑of‑sale system, planning technology for a new location, or understanding what to consider as your business grows and changes.
If you’re looking for an IT partner who understands your business and helps you move forward with confidence, let’s talk.
Schedule a call or reach out today to start the conversation.

By enrolling in a support contract with us, you gain access to:

• Phone, Email and App based support
• Remote troubleshooting and assistance
• Discounted labor rates for on-site visits when required
• Timely alerts about emerging security threats (e.g., viruses or phishing emails)
• Complimentary consultations for upcoming IT projects
• Technicians familiar with your systems and needs – we do not outsource our support
• Advocacy and support when dealing with defective hardware or software
• Near real-time System Monitoring
• Access to preferred pricing from our trusted supplier, Carbon Systems, as well as:
  • Refurbished computers from Lenovo, Dell, and others
  • Next business day replacement and accidental damage warranties
  • Three-year next business day warranty options
• Optional cloud-based full system backup (image-based), with no on-site hardware required
• We support both Apple and Windows systems

If a full-time IT staff member isn’t feasible for your organization, this service offers a practical and affordable alternative—providing expert support without the overhead.

We’re proud to share that our support clients consistently rate us above 98% satisfaction in ticket interactions, and we routinely exceed our published response times.

Pricing and package information:

All Plans:

✅ Included Services

• Remote Support: Covered under a fair use model—approximately 1 hour per computer per month. Significant deviations may affect the base rate.
• Onsite Visits: When needed or requested, at $100/hour.
• System Maintenance: Management of passwords, licenses, network configurations, and other essential settings.
• Automated Software Updates: Operating system, Adobe, Microsoft Office, and other applications updated as needed.
• Hardware Monitoring: Remote software installed on all covered devices for fast, unattended issue resolution.
• Next-Gen AI Malware & Virus Protection: Advanced threat detection and prevention.
• Network Equipment Support: Full coverage for routers, switches, and other network hardware.
• DMC System Monitoring: We proactively detect issues—even before you notice them.
• Monthly Hardware Aging Reports: Stay informed about the health and lifecycle of your equipment.