Do you ever wish you had someone you could call or email when you have a simple question or a problem? Want to have someone close at hand when your network or computer crashes?
Now you can. We offer cost-effective, affordable solutions.
A support contract gets you all this:
- Phone-based support
- Email-based support
- Remote support
- Discounted labor rates when a visit is required
- A “heads up” when a nasty virus or bogus email is going around
- Free consultations for any potential IT project
- Someone who knows your equipment and you
- An intermediary when dealing with defective equipment or software
- Near Real Time Monitoring
- Eligible to purchase DMC’s preferred computer supplier, Carbon Systems with next business day replacement and accidental damage warranties, plus 3 year next business day warranty, refurbished computers from Lenovo, Dell, and more!
- Optional Cloud based full computer (image) backup with no onsite hardware
If you can’t afford or don’t need a full-time IT person, this is a great compromise – get the support without the overhead.
Our approval ratings for our support clients are over 97% in our ticket interactions; we also far exceed our listed response periods (below).
NOTE: We don’t outsource our level 1 support like so many providers do – you’re working directly with us, not some 3rd party in another area.
Pricing and package information:
Basic plan:
Remote support: Included, under a fair use model – we expect around 1 hour per computer of remote support time. Significant variances from that may alter your base cost.
Onsite visits $100/hr.
Includes maintenance of your passwords, licenses, network and other settings.
Automatic software updates of operating system, adobe, office, etc… as desired.
Hardware monitoring and remote software installed on all covered computers for quick and unattended resolution.
Next Gen AI malware/virus scanning
Support of network equipment included.
Includes DMC System Monitoring – we know something’s happened even when you don’t!
Monthly hardware aging reports
4 hour response time window, work to begin within 24 hours.
$75/month/workstation.
$130/month/server.
$5/month/mobile device.
Standard Plan:
Everything in the basic plan, plus:
Our Cybersecurity bundle:
Cybersecurity training (including HIPAA compliant modules as needed) *
Zero Trust Endpoint Security (only known programs are allowed to run)
DNS Filtering (filter bad sites and optional things like gambling, adult content, shopping)
Email backup ** (Microsoft and Google do NOT back up your accounts)
Managed Detection and Response for Microsoft 365 accounts (monitors suspicious logins) ***
Optional Mobile Security (watches for bad links from phishing, qr codes etc…)
$95/month/workstation.
$145/month/server.
$5/month/mobile device.
Premier plan:
Everything in the standard plan, plus:
Remote support is included (unlimited).
On site visits include 1 hour per month per 10 computers, $100/hr thereafter.
Business technology roadmap prepared quarterly.
Internet provider support included.
2 hour response window, work to begin within 12 hours.
$110/month/workstation.
$160/month/server.
$5/month/mobile device.
Optional Services:
Image based backup of workstations and servers to the cloud and optional local – enjoy prompt recovery from hardware failure and ransomware: $25/month and $50/month (additional cost possible based on need)
Cellular Failover service – keep working when your main provider fails: $20-$100/month
Notes:
* Persons with email addresses beyond those covered by machine support charged at $3/month/email address
** Sharepoint sites and google shared drives are not included and priced at $3/month/site; excessive differences between the number of email accounts and computers may also include a similar charge for usage fairness.
*** Only applicable for email accounts hosted in Microsoft 365. Currently not available for Google hosted or other 3rd party email service.
Network Attached Storage (NAS) support: $20/month
Managed Wireless: $4/device/month
Regular rates:
$190/hr on site support.
Normal Support Hours: M-F 8am-6pm.
After hours support on a case by case basis, normal fees may be doubled.
We do not charge for onboarding of new support clients in almost all cases. Try us out!