Remote Support

To allow DMC access to your computer (and you’re not already on support with us):

  1. Please click here to start the download
    (Only do this when requested to by a DMC representative)

You’ll be directed to a new page and the download will start – please monitor your download window or bottom of web page for the download to complete

2. Run the downloaded program, and give the DMC representative your ID from the program.

DMC will now be able to control your computer – you can see everything that is done,
and you can share the mouse and keyboard as well.
When DMC is done, they will close the connection – your computer will have been unchanged.
If you want to manually close the connection, simply terminate the program.
If for some reason the remote control program is still running on your computer, please close it for maximum security.